Here is the translation of the provided text into English:
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Processing Order
We need 1-2 business days to process your order to ensure that the watches are functioning correctly before shipping.
Delivery Time
The delivery timeframe for European countries will be approximately 15 days. (The arrival time of the package depends on the logistics company’s transportation situation).
Note: For all European countries, to ensure the package passes through customs safely, our package will first be delivered to Germany, which means it cannot be tracked online for about 8-12 days before arriving in Germany, and tracking will only be available after it arrives in Germany for transshipment.
For countries such as the USA, Australia, and most South American countries, it will be 10 days.
Tracking
After we ship the package, the customer will receive a confirmation email with a tracking number. Please track it at http://www.17track.net/ for general shipping information, http://www.ems.com.cn/english.html for EMS information, or http://www.cn.dhl.com/en.html for DHL information.
Online tracking can monitor your package at different stages. If you cannot track it, please try again in one or two days, or request assistance from our customer service.
Return Policy
Within 14 days (from the day the goods are signed for/received), if you request a return of the purchased item, it can be returned and refunded under the following conditions. Products must be returned in their original packaging, meaning they should not be used (except for testing), worn, unwrapped, damaged, scratched, or manipulated. All return costs are covered by the customer.
When we receive the returned products in intact condition, we will deduct 20 EUR from the shipping cost for the time it was sent to you and then provide you with a refund.
Please note that after 14 days, we may not issue a refund, but an exchange may be acceptable.
Please be aware that refunds do not apply to watches that have suffered physical damage caused by customs. If this is the case, an exchange will be advisable.
Exchanges
Within 14 days (from the day the goods are signed for/received), if you find that the products you purchased do not satisfy you, you may return them and replace them under the following conditions:
Products must be returned in their original packaging, meaning they should not be used (except for testing), worn, unwrapped, damaged, scratched, or manipulated. All return costs are covered by the customer.
When we receive the returned products in intact condition, we will replace them with new ones and return them to you.
As there are shipping costs involved, please understand that we must charge you a handling fee of 20 EUR before sending you the replacement item.
Exchanges will be subject to adjustment for any price difference (if applicable).
Please note that if you wish to replace the item after the guaranteed 14 days, we suggest that you contact us directly to continue processing your request.
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If you need any further help, feel free to ask!